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Privacy Policy


At Neelam's Hair & Beauty, we take your privacy seriously and are committed to safeguarding your personal data. We want to assure you that we will never share or sell your information to any third parties. As a small business, we do not maintain extensive customer databases. We only use your email to respond to enquiries and deliver our services. For more details about the limited data we collect and how we use it on our website, please read below.

The following privacy notice outlines how Neelam's Hair & Beauty collects, uses, protects, and transfers your personal data. We offer a range of salon services, including waxing, threading, facial treatments, laser hair removal, and more.

The data protection officer/data owner for our organisation is Neelam Modi. You can contact the data protection officer/data owner by sending an email to or writing to Neelam's Hair & Beauty, 205 Green Street, Forest Gate, London, E7 8LL.

Reservation and Cancellation Policy:

At Neelam's Hair & Beauty, we value your time and commitment to our services. To ensure a smooth and efficient experience, please take note of our reservation and cancellation policy for treatments that require one hour or longer.

Deposit Requirement:

For treatments lasting over one hour, we require a minimal deposit of 10% to 20% of the total service cost.

Cancellation Policy:

  • If you need to cancel your booking, we kindly ask that you do so at least 24 hours in advance to receive a full refund of your deposit.
  • Failure to cancel your appointment within the 24-hour window will result in your deposit being considered as a cancellation fee.

We appreciate your understanding and cooperation in adhering to our policy. This helps us maintain our commitment to providing exceptional service to all our clients.

Should you have any questions or need further clarification, please do not hesitate to reach out to our team. We look forward to serving you at Neelam's Hair & Beauty.

Purpose and Legal Basis for Processing Your Data

Neelam's Hair & Beauty respects your privacy and will never sell or rent your personal data to any third party. We only share your data and engage in direct marketing activities with your explicit consent, which you are free to withdraw at any time.

We collect and process your personal data to provide you with our products, services, and treatments, as well as to meet our business and legal obligations. We never collect more information than necessary, and we will always ask for your explicit consent before gathering and processing any sensitive health-related data.

Who is Processing My Data?

Neelam's Hair & Beauty, located at 205 Green Street, Forest Gate, London, E7 8LL, is the data controller responsible for processing your personal information as outlined in this privacy notice. We use Phorest, Anglesea Mills, 9 Anglesea Row, Smithfield, Dublin 7, D07 W5NE, Ireland, as a data processor to provide customer support and troubleshooting when necessary. They process personal information on our behalf and are required to adhere to this Privacy Notice and applicable data protection laws.

Your Rights as the Individual

If your personal data is held by Neelam's Hair & Beauty, you have specific rights. If you've consented to our marketing services, you can modify or withdraw your consent at any time. Additionally, you have the right to:

  • Be informed of how your personal data will be used before it's collected.
  • Access your personal data and information on how it's used after collection.
  • Have inaccurate or incomplete personal data corrected.
  • Request the removal or deletion of personal data when no longer necessary.
  • Restrict the processing of your personal data.
  • Request data portability to transfer your data to another organisation.
  • Object to direct marketing from us.

Special Categories of Personal Data Collected

We may ask health-related questions on some of our consent forms to ensure we provide services that are safe and suitable for you. We will always seek your explicit consent before collecting and processing this information. You can withdraw your consent at any time, subject to legal, insurance, and contractual restrictions.

Process of Collection

Your personal data is collected when you provide it to us through various means, including Phorest software, our website, phone, in-person at our salon, email, social media, or in writing. Information is stored using Phorest software and some paper record-keeping.

Children's Privacy

Neelam's Hair & Beauty does not collect personal data from children under the age of 13 without parental or guardian consent.

Data Sharing

We only share your personal data with Phorest representatives for customer support and troubleshooting. We do not share your personal information with third parties without your prior consent, except as disclosed in this privacy notice or as required by data protection laws.

Use of Data Processors

We use third-party data processors for certain aspects of our business services, ensuring strict agreements are in place to govern the processing of your personal data.

How Long Do We Keep Your Data?

We retain your personal data for as long as necessary to provide our services and meet our legal obligations. We are required to keep your personal data for a minimum of 7 years under tax laws, and health and safety records for 10 years. If you've consented to marketing, we will retain the minimum required data until you opt-out.

Transfers of Personal Information

When your personal data is processed through Phorest software, it remains within the EU and is encrypted during transit and at rest.

Consequences of Not Providing Your Personal Information

To purchase our products or services, certain personal information is required. Failure to provide this information may prevent us from entering into a contract with you for these services.

Safeguarding Your Personal Data

We take appropriate measures to protect your personal data from unauthorised access, both internally and externally. We use secure communication protocols and encryption for data transfer. Paper files with personal data are stored securely and accessed only by authorised personnel.


If you have concerns about how your personal data is collected or processed, you have the right to lodge a complaint with the relevant supervisory authority. You can contact Neelam's Hair & Beauty's Data Protection Officer for assistance.

Website Cookies

We use cookies for website security and protection. You can disable cookies in your browser settings without affecting the functionality of our website.

Emails from the Enquiry Form

Our Contact Enquiry Form is used to gather details about the services you require. The information is solely used for building quotes and is not stored in databases. We do not use this information for mailing lists or share it with external parties without your express permission.


We retain client information for invoicing, accounting, and tax purposes. We do not share this information for marketing purposes.

The 'Right to Be Forgotten'

Under GDPR, you have the right to request the removal of your personal data from our systems. You can easily request this using the provided links.

We are committed to protecting your privacy and ensuring the security of your personal data at Neelam's Hair & Beauty. If you have any questions or concerns, please contact us.